Lynn Hammond, interviewed by Martin, recalls a ghost she saw about a year ago in her flat in Clapton. The ghost took the appearance of a young woman on fire, and did not last long enough for Lynn to call the police. The apparition was able to burn her. The appearances stopped once she moved from the flat. Lynn misunderstood the Institute's purpose, and expected payment for her statement, which Martin declined.
Tim takes a statement from a proclaimed "John Smith", who lost his friend Jeremy below Aldwych Tube Station. Mr. Smith is convinced he is in a secret government holding facility located there. He became increasingly agitated, and left after expressed skepticism from Tim.
Robin Lennox gives his statement to Basira, with excruciating detail. He was walking his Jack Russel Jackie in South Downs when he found a stone circle he had never seen before. Approaching the circle created a decrease in air temperature. He investigated the spiral hedge maze within, until he encountered the sound of an old man crying. Upon hearing this, he checked his watch to realize he had been in the maze for 6 hours. He then exited the maze and went home for dinner with his mum, much to the dismay of Basira.
Melanie vocally accepts that without Jonathan Sims, statement gathering is very difficult. She listens to Brian Finlinson describe his spider problem. Gradually over a few months, hundreds of different types of spiders begin to move into his flat. The spiders do not touch him or let him kill them; Brian also reports that they had webbed his furniture, including once trapping him in the bedroom. When he calls an exterminator, they disappear, only to reappear once the exterminator had left.
After recounting his story, Brian begins to panic. Melanie gets him tea, and asks him to breathe while she goes to find help. During her absence, Peter Lukas appears. He asks if Brian works there, as Peter has a meeting with Elias Bouchard. When Brian responds in the negative, Peter asks him to "get used to his new situation", leaving Brian alone, presumably sent to The Lonely.